Terms of Service

Effective from 13 May 2026. Supersedes any previous version. Material changes are communicated by email 30 days in advance.

1. Service provided

Crubby provides a SaaS platform to publish digital menus on the restaurant's monitors and (optionally) accept payments at the table. The service includes:

• Hosting on Vercel's global edge network.
• EU database with automatic backups (Supabase).
• Responsive web CMS to manage menus, prices, allergens.
• Real-time sync to monitors (Crubby Display).
• Continuous runtime updates with no action required from you.
• Email support at fil@crubby.com (Mon-Fri 9am-6pm CET).

The service does not include: hardware (TVs, mini-PCs, tablets), the venue's internet connectivity, physical installation of devices, replacement of faulty hardware, Italian fiscal (RT) receipts.

2. Plans and billing

• One-off setup: €1,250–2,000 depending on the number of screens and the complexity of the initial menu. Payable on signing, non-refundable once design work has started.
• Monthly subscription (see /pricing for the breakdown):
  • Essential — €49/month
  • Pro — €99/month
  • Premium — €149/month
• Prices are exclusive of VAT and charged via Stripe.
• The first monthly charge is applied on completion of the initial menu design.
• A suspended payment puts the screens into read-only mode within 7 days of the invoice due date. Screens continue to show the last published menu until reinstatement or cancellation.
• Annual payment carries a discount equal to 2 months (you pay for 10).

3. Cancellation and refunds

You may cancel the subscription at any time by writing to fil@crubby.com. Billing stops at the end of the period already paid for (no pro-rata refund on monthly fees).

After cancellation you have 90 days to export your data (menu, photos, transactions). After 90 days the data is permanently deleted, except where retention is required for tax purposes (10 years for invoices).

4. Service level (SLA)

We commit to keeping the service available at 99.5% monthly (maximum downtime: ~3.5h/month). Excluded from the calculation are:

• Scheduled maintenance announced 48h in advance.
• Unavailability of critical sub-processors (Vercel, Stripe, Supabase, Cloudinary).
• Force majeure events (see section 9).

If the SLA is not met in a given month, we credit you 10% of that month's fee on written request within 30 days of the disruption.

5. Acceptable use

You may not use Crubby to:

• Publish illegal, deceptive, defamatory, discriminatory or pornographic content.
• Attempt to compromise the security of the platform or of other customers (network scans, exploits, social engineering).
• Resell the service, in whole or in part, without a written agreement.
• Upload content you do not hold the rights to (photos, trademarks, patent-protected recipes).

We reserve the right to suspend the account in the event of a breach after attempting to contact you by email for clarification.

6. Data ownership

Your data stays yours. Crubby acts as data processor on your behalf. We do not sell, assign or share your business data (menu, photos, transactions, customers) with third parties except to provide the service (the sub-processors listed in the Privacy Policy).

Crubby retains ownership of: the platform software, design system, templates, and copy generated by the Crubby team (e.g. AI descriptions reviewed by our team). Your menu designed by the team (photos, custom descriptions) is licensed to you on a non-exclusive basis for the duration of the contract.

7. Security

Our security measures include (full detail at /security):

• TLS 1.3 for all data in transit.
• Database encrypted at rest (AES-256).
• Passwords hashed with bcrypt cost factor 12; we never store passwords in plaintext.
• Audit log of all cross-tenant administrative actions (impersonation, plan change, etc.).
• Daily backups with 7-day point-in-time recovery.
• Annual penetration test starting from 2026.

In the event of a data breach affecting your data, we notify you within 72 hours of discovery as required by the GDPR.

8. Limitation of liability

The service is provided "as is". Our total liability towards the customer, for any cause, is limited to twice the monthly fees paid in the last 12 months.

We are not liable for indirect damages (loss of profits, reputational harm, costs of replacing the service, damages to third parties) save in cases of wilful misconduct or gross negligence.

9. Force majeure

Neither party is liable for failure to perform due to force majeure events: natural disasters, prolonged regional blackouts, global cyber attacks, pandemics, acts of war, legal injunctions imposed by authorities.

10. Changes to these terms

We may update these terms. For material changes (e.g. prices, SLA, jurisdiction) we send notice by email at least 30 days in advance. You may cancel the service before they take effect without penalty.

11. Governing law and jurisdiction

These terms are governed by Italian law. For any dispute the competent court is that of Milan.

Last updated: 13 May 2026 · Privacy Policy